Shipping Policy - SomniLabs

Shipping Policy

At SomniLabs, we’re committed to providing a smooth, reliable, and stress-free delivery experience for every customer.

Where We Ship

We currently ship to the Netherlands and the United States.

Shipping Times

Processing Time: Orders are typically processed within 1–2 business days.

Delivery Time: Once shipped, orders usually arrive within 7–16 business days.

Please note that delivery times may vary depending on your location and external factors such as customs or carrier delays.

Shipping Costs

Shipping Fee: $5.95

Free Shipping: Available on all orders over $50 USD

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your package at any time.

Customs & Possible Delays

International shipments may occasionally experience delays due to customs procedures. While this is outside our control, we actively monitor all shipments to ensure timely delivery.

Missing or Lost Packages

If your order is marked as delivered but cannot be found, please contact us within 10 days of the delivery date. Unfortunately, we cannot process claims after this period.

To avoid issues:

• Double-check your shipping address
  
• Ensure someone is available to receive the package
  
• Consider using a secure delivery location
  

Incorrect Address

Please ensure your shipping details are correct at checkout. SomniLabs is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Address Changes

We process orders quickly. If you need to update your shipping address, please contact us within 12 hours of placing your order. After this window, changes may not be possible.

Contact

If you have any questions about your order or delivery, please contact us at:

Info@getsomnilabs.com