Refund Policy SomniLabs

You may request a return within 14 days from the date your order is delivered. To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to hygiene reasons, opened or used products cannot be returned.

To request a return, please contact us via Info@getsomnilabs.com or through the contact form on our website, including your order number. Please wait for confirmation and return instructions before sending your item back.

Once your return has been received and inspected, your refund will be processed within 3–5 business days to your original payment method. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Original shipping costs are non-refundable.

Delivery times and shipping costs may vary depending on your location. For customers in Europe, delivery times differ by country and local carrier. For customers in the United States, the estimated delivery time is 4–12 business days. Please note that all delivery times are estimates and may be affected by external factors such as customs processing or carrier delays.

If your item arrives damaged or defective, please contact us within 48 hours of delivery so we can provide an appropriate solution. If you have any questions, feel free to contact us via Info@getsomnilabs.com or through the contact form on our website.